Privacy policy

Privacy Policy

Last updated: 01/01/2026

True Sweet Co. (“we”, “our”, “us”) operates this website and online store (the “Services”) to provide customers with access to our products, content, and related services. Our store is powered by Shopify Inc., which enables us to host and manage e-commerce transactions.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, interact with, or make a purchase through our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our business and provide our Services. This may include:

a) Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details (if applicable)

  • Order and transaction details

  • Communications with customer support

b) Payment information

Payments are processed through secure third-party payment gateways. We do not store full credit/debit card numbers on our servers.

c) Automatically collected information

  • IP address

  • Device and browser type

  • Usage data (pages visited, time spent, interactions)

  • Cookies and similar tracking technologies

2. Information We Do NOT Collect

True Sweet Co. does not:

  • Collect medical records or health data

  • Track blood glucose, HbA1c, or health outcomes

  • Provide medical, nutritional, or diagnostic services

Any health-related information voluntarily shared by customers is not treated as medical data and is not used for clinical purposes.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Deliver products and manage logistics

  • Communicate about orders, updates, or support queries

  • Improve website performance and user experience

  • Prevent fraud and secure transactions

  • Send marketing communications (only with opt-out options)

  • Comply with legal and regulatory requirements

4. Marketing & Communication Preferences

You may receive promotional emails or messages from us. You can unsubscribe at any time using the link provided in such communications. Transactional and service-related messages may still be sent.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze traffic and performance

  • Improve user experience

  • Support advertising and remarketing efforts

You may manage cookie preferences through your browser settings.

6. Disclosure of Personal Information

We may share personal information only when necessary, including:

  • With Shopify and service providers (payment processors, shipping partners, IT services)

  • With marketing and analytics partners (as permitted by law)

  • To comply with legal obligations or law enforcement requests

  • During business restructuring, mergers, or acquisitions

All third parties are required to handle data securely and lawfully.

7. International Data Transfers

Your information may be stored or processed outside India, including by Shopify and its infrastructure partners. Where required, appropriate safeguards are used to protect your data.

8. Data Security & Retention

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure.

We retain personal information only as long as necessary for:

  • Order fulfillment

  • Legal and accounting obligations

  • Dispute resolution

  • Business operations

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion of any such data.

10. Your Rights

Depending on applicable law, you may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Withdrawal of consent for marketing communications

Requests can be made using the contact details below. Identity verification may be required.

11. Compliance with Indian Laws

This Privacy Policy is governed by:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Other applicable Indian laws and regulations

12. Grievance Officer

As required under Indian law, the Grievance Officer for True Sweet Co. is:

Name: Aman Singh Makhija
Email: aman@truesweetco.com
Address:
201 Vishnupuri NX,
Near Satkar Girls Hostel Campus No. 02,
Indore, Madhya Pradesh – 452014, India

Grievances will be addressed within the timelines prescribed by law.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Continued use of our Services constitutes acceptance of the revised policy.

14. Contact Us

For questions regarding privacy or data protection, contact:

📧 Email: aman@truesweetco.com
📍 Address: Indore, Madhya Pradesh, India